Swallow Barn Weddings
Ethical Policy

Our ethical policy serves as a guideline for all our business practices through which we support the principles of the Universal Declaration of Human Rights.

We believe in working openly and honestly with our customers and will

•    never say we can do something when we cant
•    always deliver
•    provide honest estimates for our services
•    protect customer confidential data and information and not use it for any third party purpose
•    continue to believe in corporate social responsibility and adding to the community
•    oppose any form of discrimination

Quality and Customer Care

We aim to provide you with a uniquely personal and environmentally friendly wedding day that your family and friends will admire and you can remember with pride.

Our management and staff are committed to ensuring that our customer’s needs and expectations are determined and fulfilled

We have a straightforward approach to customer care, we treat our customers and their guests as we would expect to be treated ourselves; with respect and dignity.

Complaints; we always do our best to ensure that nothing goes wrong or upsets you but if it does we will strive to resolve the situation or give you an honest explanation. Please let us know in writing and we promise you will have at least an initial response within 10 days. We appreciate all feedback as we would like our service to be the best it can be.

Customer Feedback forms are sent out randomly to customers and these comments are used in a process of continuous improvement.

Masson Farm, St Johns Road, Matlock, Derbyshire, DE4 3PQ
Version 3 updated January 2010


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